Information on after-sales support for those who have purchased the product.
If you have any questions regarding the products you purchased from ZOCALO, please feel free to contact us.
Regarding handling of silver [Precautions for use]
Regarding skin
Depending on your constitution, you may experience a rash or itching, so if you notice any abnormalities on your skin, please stop using it immediately and consult a specialist.
Regarding installation in high temperature or extremely cold locations
Be sure to remove all accessories you are wearing in hot and humid places such as saunas, or in extremely cold places such as ski resorts.
Even small piercings can cause burns and frostbite.
Regarding leather products
Please do not soak leather products in water.
Moisture may change the texture of the leather when purchased or damage the leather part.
Also, if there is noticeable dirt on the leather part, be sure to use a cleaner made specifically for leather.
About after-sales service
size exchange
If the ring size/chain length of the accessory you purchased does not match, we will exchange the size for free within 7 days of purchase.
If more than 7 days have passed since your purchase, please contact us and we will give you a quote.
repair
We also repair accessories purchased at our shop.
Please contact us by phone or email.
In some cases, there may be items that cannot be repaired. note that.
*About shipping costs for replacements and repairs
Please note that the customer is responsible for shipping costs such as replacement or repair.
After replacement or repair, our shop will ship the item to the customer by recorded delivery mail, which can be delivered directly to the customer rather than by dropping it in a post, to avoid any accidents. Also, please use recorded delivery mail or courier service to send your item to our shop for replacement or repair.
Our shop will pay all shipping costs for replacements and repairs due to defects or incorrect products, etc. due to our responsibility.
Daily care
After use, wipe off any dirt on the surface with a soft cloth.
When not in use, it is a good idea to put it in a small plastic bag with the air removed to avoid exposure to air as much as possible.
We especially recommend washing chains with diluted neutral detergent, rinsing them with water, wiping them dry, and then drying them.
If you sweat and leave it as it is, bacteria will grow and your skin will become red and itchy.
However, please be careful as some tops with stones do not like water.
Special polishing cloths containing abrasives are especially useful for polishing flat surfaces, but be careful not to polish too much.
☆Most of ZOCALO's products are smoked.
(Silver turns black due to sulfurization when it reacts with sulfur, and the state in which the sulfurization is used to turn black is called oxidized.)
If you soak it in a cleaning solution, the smoke will come off and the texture will change. Avoid cleaning solutions.
If you accidentally ``soaked it in the cleaning solution and it turned completely white,''
If you have experienced a situation where your skin turned black after taking a hot spring bath, please contact your local ZOCALO store or ZOCALO office.